Shipping & Returns


1. Delivery


Shipping information

  • Free shipping: For purchases over 399 SEK.
  • Shipping cost: SEK 49 for purchases under SEK 399.

Order processing

  • We process your order within 1-3 business days (packing and preparation for delivery).

Delivery time

  • After processing, delivery takes 6-10 business days , depending on your location.

Other

  • During holidays, higher pressure may lead to minor delays - thank you for your understanding!
  • If you have any questions, you are always welcome to contact us:

We always strive to deliver your products as quickly as possible!

2. Right of withdrawal

Statutory right of withdrawal: When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received the goods you ordered.

2.1 When exercising your right of withdrawal:

  • Message: Send a message to info@astridjewelry.se with your name, address, email address, order number and which items the return applies to.
  • Returns: Return the products within 14 days of notifying us of your cancelled purchase.
  • Return shipping: The customer is responsible for the return shipping (59 SEK) and is responsible for the condition of the products upon return. The products must be sent well packaged and in the original packaging.
  • Decrease in value: In the event of use that reduces the value of the product, we reserve the right to deduct an amount from the refund.

For more information about the right of withdrawal, visit the Swedish Consumer Agency's website.

3. Complaints

  • Right of complaint: According to Swedish law, you have a three-year right of complaint for products that are defective or do not correspond to the description at the time of purchase.
  • Notification: Contact us at info@astridjewelry.se with your name, address, email address, order number and a description of the error.
  • Handling of complaints: If the complaint is approved, we will cover the return shipping. You can choose between receiving a new item or getting your money back.

5. Refund

  • Approved Returns: Once we have received and inspected your return, we will notify you via email whether it has been approved or rejected.
  • Refund Processing: Upon approval of a return, the amount will be refunded to your credit card or original payment method within a certain number of days.
  • Delayed or missing refunds: If you have not received your refund, please check your bank account and contact your bank or credit card company. If you need further assistance, please contact us at info@astridjewelry.se .